Frequent Questions
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We have a 24-hour cancellation policy and the reservation is 100% non-refundable within 24 hours of trip departure. We can reschedule your reservation for a future date
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In the event of tour cancellation due to weather or water conditions, we offer two options: full refund or rescheduling for the next available day. The final decision regarding weather conditions will be made by the captain. We ask that you do not decide not to come if it is raining where you are, as in that case no refund will be made if the trip takes place. If you have questions about weather conditions, feel free to call us for more information.
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You are required to arrive for check-in 15 minutes before your tour's scheduled departure time.
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Yes, cell service is available in Palominos, Icacos and Cayo Piñero.